The Call Center Customer Service Representative (CSR) is responsible for call center-based education, proactive outreach, and assisting Non-Medicaid individuals with application screening questions and details on how to apply for Medicaid or financial assistance programs. Ensures that enrollees understand the financial assistance programs available i.e., charity care, Medicaid, and health insurance available through the Affordable Care Act (ACA).  Utilizes knowledge of the Finance Revenue Cycle Department’s policies, procedures and guidelines as well as Medicaid/Redetermination Process, and Managed Care to handle patient complaints and propose suitable solutions. Utilizes best practices and performs all duties in accordance with Cook County Health and Hospitals (CCHHS) and departmental standards, policies and procedures.  This position is exempt from Career Service under the CCHHS Personnel Rules. MULTIPLE VACANCIES


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